A request can be created or submitted in two ways:
- Sending an email to your designated Service Centre email address
- Clicking Submit a request on the home page and typing in your query
Via email (GMP only)
To send by email: use the email address below where the specific payroll is being serviced. You will be instructed by your implementation team as to which email to use.
- APAC Service Centre: apacpay@safeguardworld.com
- EMEA Service Centre: emeapay@safeguardworld.com
- LATAM Service Centre: latampay@safeguardworld.com
- USA Service Centre: usapay@safeguardworld.com
Via Safeguard Global Support Center (GMP and Local Market)
Process Steps
1. Click Submit a request on the top right of the home page.
2. Complete the form with the information that best describes your request.
3. Click Submit when finished.
Typing queries is simple, but please note that there are some specific exceptions:
- The formatting function within the Support Center is minimal.
- Highlighted sections or varying colors of emphasis will not be recognized.
- Tables pasted into the body of an email will not appear within a ticket.
- All attachments must be sent by Secure File Transfer Protocol (SFTP) or Global Unity.
If you need to send tables or any text with specific formatting, they will need to be copied into a Word document and placed on the Secure File Transfer Protocol (SFTP) or Global Unity. The same is applicable for anything sent by Safeguard Global to you.