When your query is solved you will receive the answer to your request, which will also include a message informing you it is solved.

If you require further information or feel that your request hasn’t been fully fulfilled, you can reply to the email which will automatically reopen the request and notify your Payroll Specialist, otherwise no response is required. You are able to “reopen” a request up to two calendar weeks after it is marked Solved. If you reply to a solved ticket more than two weeks later, a new ticket will automatically be generated upon submission. 

Please Note - By sending a “Thank you” email, this will automatically reopen the request and your Payroll Specialist will be required to close the request again.